Senior Executive, Operations & Technology (Client Relation Services)

Job Summary

Key Deliverables:

Represent SGX in providing excellent customer experience while delivering solutions to customers.

Applicants must be comfortable in contract position.

Job Responsibilities

• Answer enquiries and complete transactions of walk-in customers at the Service Centre
• Answer customer enquiries received through the Call Centre
• Respond to written enquiries and requests
• Resolve or manage escalation matters
• Liaise with other units to provide solution to the customer
• Participate in and support initiatives and projects
• Report daily and monthly management statistics
• Complete ad-hoc assignments as required

Job Requirements

• At least Polytechnic Diploma; University Degree preferred
• At least 3 years of customer service experience, preferably in the financial industry
• Customer focused and willing to go the extra mile
• "Can-do" attitude and a team-player
• Reliable and meticulous
• Proactive and willing to take on challenges
• Strong critical thinking and problem solving ability
• Good command of spoken and written English