Platform Support Engineer

Job Summary

We are seeking a proactive and technically skilled Senior/Platform Support Engineer to join our team in maintaining and enhancing business-critical systems and shared platforms. This role offers the opportunity to work on high-impact systems using modern technologies such as C#, PowerShell, Python, and open-source observability tools, while contributing to the development of cloud-native applications.

Job Responsibilities

• Platform Maintenance & Enhancement
  • Ensure the stability, performance, and scalability of issuer/data shared systems through proactive monitoring, troubleshooting, and continuous improvement.
  • Collaborate with solution vendors and internal platform specialists to deliver enhancements and changes into production environments.
    
    
• Observability & Monitoring
  • Develop and improve in-house observability tools using Elastic, Logstash, and Kibana to support trading and clearing operations.
  • Implement monitoring solutions and dashboards to detect anomalies and ensure system health.
    
    
• Compliance & System Hygiene
  • Maintain compliance with internal controls and standard operating procedures.
  • Address system vulnerabilities, support audit activities, and ensure platform hygiene through regular patching and evidence collection for Microsoft based platforms.
    
    
• Operational Support
  • Perform application recovery, non-functional testing, and verification activities, including support during off-hours and weekends.
  • Investigate and resolve application issues, security vulnerabilities, and performance bottlenecks.

Job Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field from a reputable institution.
• 5-7 years of experience as a Software Developer or IT System Analyst.
• Strong hands-on experience with:
  • C#, MS SQL, MySQL, Python
  • Cloud platforms (AWS/GCP) – deployment, configuration, monitoring, and troubleshooting.
  • Linux and Window OS – application support and maintenance
• Experience with open-source observability tools (Elastic, Logstash, Kibana) is highly preferred.
• Proficiency in scripting (Shell, Python, SQL, PowerShell).
• Strong communication skills and a collaborative mindset.
• Willingness to support product systems during weekends and off-hours.
• A mindset focused on operational excellence and production reliability.