Intern - ONT, Tech Service Management (Spring 2026, Jan - Jun)

Job Summary

SGX Internship Programme

We are Asia’s leading and trusted securities and derivatives market infrastructure, operating equity, fixed income, currency and commodity markets to the highest regulatory standards. We also operate a multi-asset sustainability platform, SGX FIRST or Future in Reshaping Sustainability Together (sgx.com/first). We are committed to facilitating economic growth in a sustainable manner leveraging our roles as a key player in the ecosystem, a business, regulator and listed company. With climate action as a key priority, we aim to be a leading sustainable and transition financing and trading hub offering trusted, quality, end-to-end products and solutions. As Asia’s most international, multi-asset exchange, we provide listing, trading, clearing, settlement, depository and data services, with about 40% of listed companies and over 80% of listed bonds originating outside of Singapore. We are the world's most liquid international market for the benchmark equity indices of China, India, Japan and ASEAN. In foreign exchange, we are Asia's leading marketplace and most comprehensive service provider for global FX over-the-counter and futures participants. Headquartered in AAA rated Singapore, we are globally recognised for our risk management and clearing capabilities. 

Be a part of this fast-paced world where your contributions count. SGX offers you the unique experience of gaining insights into the Exchange business and the finance value chain. You will be immersed in the respective specialist functions – at SGX, we believe that our interns are involved in real-time work from Day 1.

Note: Leave of Absence (LOA) may be required to take on the internship.

Operations and Technology Roles:

• Platform Engineering
• Platform Delivery and Management
• Information Security
• Tech Service Management
• Product Design and Platforms

Tech Service Management

Brief Overview:

Technology Service Management (SM) team is the foundation of SGX’s enterprise technology operations, delivering reliability, resilience, and ongoing improvement across all IT services. SM governs the full lifecycle of service processes, including Incident, Problem, and Availability Management, while driving operational workflow enhancements, to ensure transparency and accountability.

The team oversees the Enterprise Command Centre (ECC), proactively monitoring service health, coordinating rapid responses to technology disruptions, and leading thorough post-incident reviews. SM is also looks into process optimisation, automation, and the adoption of Generative AI, modernising IT operations to boost efficiency and elevating the service experience for both internal and external stakeholders.

Learning Objectives:

During the internship, intern will gain hands-on exposure to the day-to-day workings of enterprise technology operations and governance. They will:

• Experience real-world IT service operations — learning how critical systems are managed, monitored, and supported in a live production environment.
• Develop analytical and process thinking skills by identifying bottlenecks, inefficiencies, and automation opportunities across IT service processes.
• Contribute to digital transformation initiatives, such as dashboard creation, knowledge management improvements, and Generative AI (GenAI) use-case pilots.
• Engage with subject matter experts from diverse technology domains, gaining a comprehensive view of how IT ecosystems are structured, controlled, and continuously improved.

This internship provides a strong foundation for those aspiring to pursue careers in IT Service Management, Technology Governance or Operations Excellence. 

Job Description:

The intern will work closely with SM leads to:

• Design and develop Power BI dashboards for operational insights, incident tracking, problem trending and service performance reporting.
• Support process improvement and automation initiatives, analysing workflows and proposing re-engineering or automation opportunities.
• Participate in GenAI innovation projects, identifying use cases that improve operational intelligence, knowledge retrieval, and decision-support capabilities.
• Assist in knowledge management initiatives, including structuring and indexing operational data for easier discovery and reuse.
• Contribute to operational review sessions (e.g., Incident, Problem) to understand technology risk, governance, and coordination across multiple teams.

Interns will find this role engaging if they are curious about how technology keeps SGX critical business services and its ecosystem running, and if they enjoy working at the intersection of data, processes, people and emerging technologies.

Knowledge and Skills requirements:

• Familiarity with Power BI or similar tools to design intuitive and data-driven reports to drive insights.
• Ability to organise and synthesise information from disparate sources (e.g., logs, incident records, reports) into actionable insights.
• Strong analytical and problem-solving skill. Strong logical thinking, root-cause analysis, and ability to connect technical and business perspectives to recommend improvements.
• Interest in ITIL concepts; able to map processes and identify automation opportunities.
• Capable of documenting findings clearly and articulating ideas to both technical and non-technical audiences.