Intern - FX Client Services (Spring 2026, Jan - Jun)

Job Summary

SGX Internship Programme

We are Asia’s leading and trusted securities and derivatives market infrastructure, operating equity, fixed income, currency and commodity markets to the highest regulatory standards. We also operate a multi-asset sustainability platform, SGX FIRST or Future in Reshaping Sustainability Together (sgx.com/first). We are committed to facilitating economic growth in a sustainable manner leveraging our roles as a key player in the ecosystem, a business, regulator and listed company. With climate action as a key priority, we aim to be a leading sustainable and transition financing and trading hub offering trusted, quality, end-to-end products and solutions. As Asia’s most international, multi-asset exchange, we provide listing, trading, clearing, settlement, depository and data services, with about 40% of listed companies and over 80% of listed bonds originating outside of Singapore. We are the world's most liquid international market for the benchmark equity indices of China, India, Japan and ASEAN. In foreign exchange, we are Asia's leading marketplace and most comprehensive service provider for global FX over-the-counter and futures participants. Headquartered in AAA rated Singapore, we are globally recognised for our risk management and clearing capabilities. 

Be a part of this fast-paced world where your contributions count. SGX offers you the unique experience of gaining insights into the Exchange business and the finance value chain. You will be immersed in the respective specialist functions – at SGX, we believe that our interns are involved in real-time work from Day 1.

Note: Leave of Absence (LOA) may be required to take on the internship.

BidFX

Since 2020, BidFX has been part of SGX Group.

BidFX is an industry leading provider of electronic foreign exchange (FX) trading solutions for the global financial marketplace, and we have an exciting opportunity for motivated graduates to join our Technology Team.

FX trading is the world’s largest financial market, with $6.6 trillion average daily volume, 43% of which is done right here in London. BidFX is a UK-based FinTech that offers an innovative solution to the fast-changing FX landscape. With our market leading cloud-based trading platform, we provide our clients with a cutting-edge execution management system that processes tens of billions of messages per day. Headquartered in London, BidFX also have offices in Edinburgh, New York, Singapore and Sydney. 

FX Client Services

Brief Overview:

The ASKFX Support Intern will assist the SGX FX support desk in managing client onboarding, troubleshooting, and operational support across SGX FX platforms including GUI, FIX API, and Excel plugins. This role offers hands-on exposure to institutional FX workflows, client-facing support, and backend configuration tasks.

Learning Objectives:

• Understanding the financial market workflows.
• Communication skills between liquidity providers and buy side clients.
• Financial product knowledge and troubleshooting skills

Job Description:

• Respond to client queries via ASKFX channels (email, phone, Teams) and escalate issues as needed.
• Assist in onboarding clients to SGX FX platforms including BidExcel, GUI, and FIX API.
• Generate and distribute credentials, serial keys, and installation guides for client access.
• Maintain and update support documentation including SOPs, escalation matrices, and configuration guides.
• Track support tickets and follow up on resolution timelines.
• Participate in internal meetings to review client feedback and support performance.
• Support backend configuration tasks such as currency additions, venue mappings, and firewall requests

Knowledge and Skills requirements:

• Undergraduate in Business, Finance, Computer Science, or related field.
• Strong interest in FX markets and client support operations.
• Excellent communication and documentation skills.
• Familiarity with Excel, ticketing systems, coding and basic networking concepts is a plus.
• Proactive, detail-oriented, and able to work independently in a fast-paced environment.