Assistant Vice President, Operations & Technology (Operations Process Lead)

Job Summary

We are seeking an experienced and driven Business Operations Lead to spearhead transformation & process improvement initiatives within our Operations function. This role is ideal for individuals who possess deep operational knowledge preferably in the financial services sector and is passionate about challenging the status quo through process redesign, automation and data-driven decision making. The ideal candidate will bring both hands-on operational expertise and strong command of process improvement methodologies to deliver measurable and sustainable outcomes.

Job Responsibilities

• Operations Subject Matter Expert: Good understanding of end-to-end workflows & ensure accurate and timely execution of core operational activities, such as listing and trading operations, clearing and settlement, custodial services, AML/KYC, etc. 
• Process Reengineering & Transformation: Identify improvement opportunities, conduct in-depth reviews of existing workflows to identify inefficiencies and bottlenecks. Redesign processes using methodologies to improve and optimize workflows, including leading implementation across teams.
• Change Leadership: Drive change adoption across teams by engaging stakeholders, design implementation roadmaps and ensuring alignment to business outcomes.  In addition, support the team manager in fostering a high-performing, collaborative, and agile team culture.
• Performance Metrics & Measurement: Define KPIs and build dashboards/ reporting tools to track impact of process changes, cost savings and operational performance.
• Project Delivery: Lead and support projects related to the development and enhancement of securities products, platforms, and operational capabilities.

Job Requirements

• Bachelor’s degree with 8–10 years of experience in operations, preferably in large enterprises or financial services industry with exposure to securities operations
• Proven track record  in rolling out process improvements and transformation initiatives  using frameworks like Lean Six Sigma, Theory of Constraints, or similar.
• Strong analytical and problem-solving skills with the ability to manage complex operational challenges and drive data – backed decisions
• Excellent communication and interpersonal skills to work effectively across teams such as technology, compliance and product teams.
• Experience balancing BAU operations with strategic transformation initiatives.
• Familiarity with Monetary Authority of Singapore (MAS) regulations relevant to SGX operations would be advantageous